• United States: 5-10 business days
• Canada: 5-10 business days
• United Kingdom: 5-8 business days

RETURN AND REFUND POLICY

30-DAYS RETURN POLICY

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-days return policy. This means you have 30 days after receiving your item to request a return.

ELIGIBILITY CRITERIA FOR RETURNS:

To be eligible for a return, the item must meet the following criteria:

The item must be in the same condition as when you received it.
It should be unworn or unused.
All tags must be intact.
The item must be in its original packaging.
Proof of purchase or receipt is required.

HOW TO INITIATE A RETURN:

To start a return, please contact us at Stephleystore@gmail.com Our customer service team will guide you through the process. Returns should be sent to the following address:15 highland Ave Everett Ma 02149.

IMPORTANT NOTICE:

Please note that returns must be initiated by contacting us first. Items sent back to us without prior notification will not be accepted.

DAMAGES AND ISSUES:

Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS:

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom products (special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about a specific item.

SALE ITEMS AND GIFT CARDS:

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES:

For a faster exchange process, return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed on your original payment method within 30 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at stephleystore@gmail.com.

Thank you for shopping with us! If you have any further questions, feel free to reach out.